1.- OUR COMMITMENT TO PRIVACY
VMV Cosmetic Group considers the protection of your personal data an aspect of vital importance, therefore, in a clear and simple way, with the utmost honesty and transparency, we have prepared this privacy policy in which we will inform you of how we collect and process your data.
This Privacy Policy sets forth the basis upon which we will VMV Cosmetic Group processes your personal data when you provide it to us during your experience through any of the following websites and/or mobile applications (hereinafter 'Websites'):
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www.arkhecosmetics.com |
www.aleacosmetic.com www.arkhecosmetics.com |
We would like to remind you that every time that when using any of our Websites you provide us with or it is necessary for us to access any type of information that due to its characteristics allows us to identify you, such as your name and surname, e-mail, billing or shipping addresses, telephone number, type of device or debit or credit card number, etc. (hereinafter, 'Personal Data'), either to browse the same, buy our products or make use of their services or features, you will be under the application of this Privacy Policy, along with the Terms of Use of the Web, and other documents referenced in the same in force at any time. This Privacy Policy and our Terms of Use may be modified at any time. Remember that it is your responsibility to read them periodically, since those that are in force at the time of use of any of the Webs will be applicable.
Remember that, in the field of distance selling, it is mandatory to provide certain personal information, as this information is necessary both to process and deliver your orders and to prepare the invoices. If you do not wish to provide your personal information, please remember that we will not be able to complete the purchase and sale of the order.
Our commitment to privacy is always based on the following principles:
- We respect your privacy, choices and decisions.
- We ensure that privacy and security are built into everything we do.
- We will not send you marketing and communication communications unless you expressly request us to do so, and you can change your mind at any time.
- We will never offer or sell your data.
- We are committed to keeping your data safe and secure and, therefore, we are committed to working with trusted partners who enforce strict Data Protection policies.
- We are committed to being open, honest and transparent about how we use your data in a clear and simple way.
- We will use your information only for the purpose for which we have collected it and of which we have previously informed you.
- We respect your rights and will always try to accommodate your requests, to the extent possible, in accordance with our own legal and operational responsibilities.
Below we would like to inform you of the type of personal data we may collect or maintain about you, how we may use it, with whom we may share it, how we protect it, and how you can exercise your rights with respect to that data.
When you share your Personal Data with us or when we collect personal data about you, we use it in accordance with this Privacy Policy (hereinafter, the 'Policy').
Please read this information carefully. If you have any questions or concerns about your personal data, you can contact us whenever you need to by sending us an email at [email protected].
2.-WHO ARE WE? WHO IS OUR DATA PROTECTION REPRESENTATIVE?
VMV Cosmetic Group is composed of a group of companies, among which is VMV GROUP DE SERVICIOS Y GESTION S.L., with CIF B62938584 and registered office in the municipality of Llissá de Vall, 08185 Barcelona, Spain, in the P.I. Cantallops, Av. de Cantallops, s/n, which is the responsible company for the purposes of data protection regulations.
Our Data Protection Officer at VMV Cosmetic Group es:
Oscar Clavell
Plaza Víctor Martínez s/n
Llissá de Vall
08185 Barcelona
Spain
Contact e-mail: [email protected]
You will be able to consult all the companies that are part of the VMV Cosmetic Group by clicking Here.
3.-PERSONAL DATA
It is understood by Personal Data any information that can identify you directly (e.g., your name and/or surname) or indirectly (e.g., your ID number). Personal Data includes information such as email / private postal / cell phone addresses, user names, profile pictures, personal preferences and shopping habits, user-generated content, and financial and social welfare information, among others. It may also include unique numeric identifiers such as your computer's IP address or your mobile device's MAC address, as well as certain information obtained through cookies.
- E-mail address
- Private postal addresses
- Cell phone
- User names and profile pictures
- Personal preferences and purchasing habits
- User-generated content
- Financial information and social assistance information
- It may also include unique numeric identifiers such as the IP address of your computer or the MAC address of your mobile device, as well as certain information obtained through cookies.
This Policy covers all personal data collected and used by VMV Cosmetic Group.
4.- COLLECTION OF PERSONAL DATA AND PURPOSE OF PROCESSING
Remember that before you start using any of our services or functionalities you should read this Policy, as well as the Terms of Use of the specific section on that service and/or functionality. In that section you will be able to see if there is any particular condition for its use, or if a specific treatment of your Personal Data is required. Failure to provide certain information indicated as mandatory may make it impossible to manage your registration as a user or the use of certain features or services available through the Webs.
Remember that you must always ensure that the Personal Data provided is true and accurate and that you undertake to notify us of any changes or modifications thereto.
Any loss or damage caused to the Webs, to the Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be your responsibility.
4.1. What information do we collect from you?
VMV Cosmetic Group believes that you, our customers, are the true heart of what we do. We love getting to know you, learning from you and creating and delivering products you can enjoy, so we are constantly talking and interacting with you. That's why there are many and varied ways in which we can collect your data.
Thus, we may collect or receive your data through our websites, forms, applications, devices, products and/or brand pages on social networks. In some cases, you provide us with Personal Data directly (for example, when you create an account, when you contact us, when you shop on our websites / applications or stores / beauty salon) and, in other cases, we collect them (for example, using cookies to see how you interact with us). We also, in other cases, receive your data from other third parties.
To make it simpler and clearer for you, we attach a table below in which, in a concise, transparent and easy-to-access way, you will be able to identify:
1) For what purposes may we use your Personal Data? In this column we explain what we may do with your Personal Data and the purposes for collecting it.
2) What is the legal basis for using your Personal Data? In this column we explain the reason why we may use your Personal Data.
3) What Personal Data may we have about you? In this column we explain what types of Personal Data we may collect about you depending on the scenario in which we find ourselves.
4) In what scenario may your Personal Data be collected? In this column we explain what activity or scenario you are in when we use or collect your Personal Data.
5) Who can have access to your Personal Data? In this column we explain which third parties have access to personal data.
The legal basis for the processing of your Personal Data, depending on the scenario in which it was collected, may be:
(i) Conducting statistics to help us better understand your needs and expectations and thereby improve our services, websites/applications/devices, products and brands.
(ii) To enable the operation of our website/applications through technical and functional cookies that allow us to keep our tools (websites/applications/devices) safe and secure and ensure that they work properly.
(iii) Profiling and statistics for the personalized sending of commercial communications.
(iv) To provide you with our customer service.
(v) The performance of a contract: to perform the services you request from us.
(vi) Compliance with legal obligations involving the processing of your personal data.
When we collect your Personal Data, we always indicate mandatory fields with asterisks. The information we ask you for is necessary for, as the case may be:
(i) To fulfill our contract with you (for example, to deliver to the address you have indicated to us the products you have purchased on our Websites);
(ii) To provide you with the service you have requested (for example, to provide you with a newsletter);
(iii) Comply with legal requirements (e.g., to make the invoice).
For what purposes may we use your Personal Data?
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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Sending of commercial and promotional communications including:(i) Sending marketing and communication communications.(ii) Invitations to events.(iii) Sending product samples.(iv) Promoting our products.(v) Offering personalized services based on your beauty features; |
Your Consent |
(i) First and last name(ii) Gender(iii) E-mail address(iv) Mailing address(v) Telephone number(vi) Photo (vii) Date of birth or age range (viii) ID, user name and password (ix) Personal description or preferences (x) Order details (xi) Social network profile (xii) Other information you share with us, such as photos or reviews, skin or hair type, questions from our social media profiles, websites and/or applications, available on some websites/applications or by participating in a contest, game or survey). |
(i) Account creation and management(ii) Newsletter subscription form(iii) Registration or subscription to games, promotions, offers, surveys…(iv) When requesting and/or ordering an order through any of our sales channels.(v) From the Hair Studio Center hairdressing salon.(vi) From the Arkhe Academy Technical Center. (vii) From the web contact form or comments posted on our blogs and social networks. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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(i) Manage your orders.(ii) Ship orders to the address you have indicated.(iii) Respond to your questions and interact with you.(iv) Contact you to indicate the steps to follow to finalize the order when the shopping cart has been saved without finalizing the payment process.(v) Inform you of the availability of a product.(vi) Process and track your orders. (vii) Manage the payment of your orders. (viii) Loyalty programs for VMV Cosmetic Group. (ix) Manage any incident related to a purchase. (x) Measure your satisfaction with the entire purchase process. (xi) Manage your participation in contests, games and surveys. (xii) Publish your criticisms and/or comments. (xiii) Provide you with the requested service (e.g., testing our products). (xiv) Show you your nearest store |
Fulfillment of the contractual relationship: maintenance, fulfillment, development, control and execution of the contractual relationship established with you. |
(i) First and last name(ii) Gender(iii) E-mail address(iv) Mailing address(v) Telephone number(vi) Photo (vii) Date of birth or age range (viii) ID, user name and password. (ix) Personal description or preferences (x) Order details (xi) Location/ Geolocation (xii) Other information you share with us, such as skin and/or hair type, etc.(xiii) Transaction information, including products purchased. (xiv) History of your purchases. (xv) The information requested in the payment gateway (credit card number, pay pal information,...). The payment information is not collected by us, but by the payment service provider. (xvi) Academic history, financial data for the granting of scholarships. |
(i) Account creation and management(ii) Newsletter subscription form(iii) Registration or subscription to games, contests, promotions, offers, surveysâ¦(iv) When requesting and/or ordering an order/service through any of our sales channels. (v) Registration to our courses, conferences, seminars, galas and other organized events. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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(i) To improve our websites/applications.(ii) To enrich your profile if you make a purchase using your account information.(iii) To monitor and improve our applications and devices.(iv) To analyze your wellness characteristics and recommend appropriate products (including tailored products) and routines to you.(v) For reporting and statistical purposes. (vi) To know the reaction of users to our advertising campaigns. (vii) To improve our offerings. (viii) To find out how you discovered our websites/applications. |
To ensure that our websites/applications remain secure, to help us better understand your needs and expectations and therefore improve our services, products and brands. Also, to help us better understand our customers' needs and expectations and therefore improve our services, products and brands. |
(i) First and last name(ii) Gender(iii) E-mail address and phone number(iv) Mailing address(v) Phone number(vi) Photo (vii) Date of birth or age range (viii) ID, user name and password (ix) Personal description or preferences (x) Order details (xi) Location/ Geolocation (xii) Personal description or other information you share with us, such as skin and/or hair type, etc. (xiii) Transaction information, including products purchased. (xiv) History of your purchases. |
(i) Account creation and management(ii) Newsletter subscription form(iii) Registration or subscription to games, contests, promotions, offers, surveysâ¦(iv) When requesting and/or ordering an order through any of our sales channels. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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Maintenance of updated suppression lists to avoid being contacted at your request |
The GDPR enables us to keep your details on a suppression list if you have asked us not to send you any further marketing communications. |
(i) First and last name(ii) Email address(iii) Social media profile (when you use social login or share this personal information with us). |
Subscription to newsletters and commercial communications. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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(i) Proper display of content.(ii) Creating and remembering your login.(iii) Customizing the interface, such as language.(iv) Enhancing our websites/applications.(v) Ensuring that the website or application is safe and secure. (vi) Prevent visitor data from being saved twice. (vii) Allow sharing our content on social networks (share buttons to display the site). (viii) Analyze your wellness characteristics and recommend appropriate products (including customized products) and routines to follow.
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To ensure that we provide you with websites/applications that work properly, securely and continuously improve your perception. |
(i) Data related to the use of applications or websites.(ii) Data related to the website you came from.(iii) Registration details.(iv) Pages and videos you have visited.(v) Advertisements you click on.(vi) Products you search for. (vii) Location (viii) Duration of your visit (ix) Products you have selected to create your cart. (x) IP address (xi) Browser information (xii) Device information (xiii) Unique identifier for each visitor. (xiv) Gender (xv) General interests. (xvii) Number of sessions per user. (xviii) Behavioral flow during your browsing (e.g., which pages you have visited in a single session). |
Information collected through cookies or similar technologies as part of your browsing on the websites / applications of VMV Cosmetic Group. For more information about Cookies, please see our Cookie Policy. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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(i) Show you online ads for products that may be of interest to you, based on your past behavior.- Show you ads and content on social media platforms.- Create and remember your shopping cart.- Send you recommendations, marketing or content based on your profile and interests; |
Your consent |
(i) Data related to the use of applications or websites.(ii) Data related to the website you came from.(iii) Pages and videos you have visited.(iv) Ads you click on.(v) Products you search for.(vi) Location. (vii) Duration of your visit. (viii) Products you have selected to create your cart. (ix) IP address (x) Browser information. (xi) Device information. (xii) Unique identifier for each visitor. (xiii) Behavioral flow during your browsing (e.g., which pages you have visited in a single session). (xiv) Gender. |
Information collected through cookies or similar technologies as part of your browsing on the websites / applications of VMV Cosmetic Group. For more information about Cookies, please see our Cookie Policy. |
(i) Your personal data may be transferred to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who We Are); and (ii) to third party service providers that help us provide IT services, such as platform providers, hosting services, maintenance and support on our databases, as well as on our software and applications that may contain data about you.(iii) Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine. |
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What is the purpose of the treatment? |
What is the legal basis for processing your personal data? |
What personal data can we have about you? |
In what scenarios may your personal data be collected? |
Who can have access to your personal data? |
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(i) Respond to questions you may ask us through our websites/applications, social media, email and chats. |
To respond to your requests and questions regarding our products and services |
(i) First and last name.(ii) Telephone number, mailing address and e-mail address.(iii) Other information you may share with us at the time of your inquiry. |
Information collected when you contact us with questions. |
Your personal data may be disclosed only and exclusively to the companies that are part of the VMV Cosmetic Group which are clearly and simply identified in the second section of this policy (Who are we?). |
5.- PROFILING
When we send or display personalized communications or content, we may use some techniques called or qualified as 'profiling' (i.e., any form of automated processing of personal data that consists of using such data to evaluate certain personal aspects of an individual, in particular to analyze or predict aspects related to that individual's personal preferences, interests, financial situation, behavior, location, reliability or movements). With this technique we can centralize the information and analyze it to evaluate and predict your personal preferences and/or interests. Once the analysis is done, we send or display communications and / or content tailored to your interests / needs and / or tastes.
We remind you that you can always object to the processing of your personal data based on profiling. You may refer to the 'Your rights and options' section below.
6.- WHO CAN ACCESS YOUR PERSONAL DATA?
(i) We share your personal information among the companies that are part of the VMV Cosmetic Group
As mentioned in the table above in the column 'Who may have access to your Personal Data', your data may be disclosed/shared with any of the companies that form part of VMV Cosmetic Group which are clearly and simply identified in the second section of this policy and always under the obligation to keep your details on a suppression list in case you ask us not to receive any further commercial communications.
(ii) Your personal data may also be processed by our trusted third party providers.
We contract with trusted third parties to perform a variety of business transactions on our behalf. We only provide them with the essential information they need to perform the service, and we require that they do not use your personal information for any other purpose. Please note that we always make our best efforts to ensure that all third parties we work with maintain the security of your personal data by signing rigorous data protection contracts.
Remember to refer to the table above, in which you can find simple and clearIn the column 'Who can have access to your Personal Data', you will be able to know the categories of third party service providers that require access to your personal data.
Remember that you can rest assured that neverWe will not, under any pretext, offer or sell your personal data to third parties.
7.- INTERNATIONAL TRANSFERS
We are committed to ensuring that your Personal Data never will not be transferred to or stored in a territory outside the European Economic Area (EEA).
However, please note that service providers located outside the EEA such as Facebook, Inc or Google, LLC may have access to your personal data if you have agreed to share your data with them. Such service providers are covered by the 'Privacy Shield' and are therefore obliged to protect your personal data according to a number of well-defined protection rules and safeguards set out by the European Union.
8.- HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We only keep your Personal Data for as long as we need it and for the purpose for which we have collected it.to meet your needs or to comply with our legal obligations.
To determine the data retention period of your Personal Data, we use the following criteria:
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Data type |
Retention period of your Personal Data |
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Personal Data obtained when purchasing our products and services. |
For the duration of our contractual relationship. |
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Personal Data obtained by participating in a promotion, contest and sweepstakes. |
During the term of the promotional offer, contest and/or sweepstakes. |
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Personal Data obtained when contacting us for a consultation. |
During the time necessary to attend your consultation. |
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Personal Data obtained when creating an account. |
Until you unsubscribe and/or demand that we remove it. |
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Personal Data obtained by giving your consent to receive commercial communications and Newsletters. |
Until you unsubscribe and/or demand that we remove it. |
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Cookies that are installed on your computer. |
As long as necessary to achieve your purposes (for example, during a session for shopping cart cookies or session ID cookies) and always for a maximum of 365 days. |
Notwithstanding the foregoing, please note that we may retain some personal information to comply with our legal or regulatory obligations, as well as to administer our rights (e.g., to enforce our claims in court) or for statistical or historical purposes.
9.- IS MY PERSONAL DATA STORED SECURELY?
We are committed to protecting your Personal Data and to taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your Personal Data do the same.
We always use our best efforts to protect your Personal Data and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access. Because the transmission of information via the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. Therefore, you should always keep in mind that any transmission is always at your own risk.
- LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN
Our websites and applications may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and are beyond our control, for which we cannot be held responsible. You should always check their policies before submitting personal data to these websites.
We may also on certain occasions offer you the opportunity to use your social media login to register. If you do so, please note that you share your social profile information with us. The personal data shared depends on the settings of your social media platform. Please visit the social media platform in question and review its privacy policy to understand how it is shared and how it is used.
11.- SOCIAL MEDIA AND USER-GENERATED CONTENT
Some of our websites and applications allow users to submit their own content. Remember that any content submitted to one of our social media platforms may be viewed by the public, so you should be careful when providing certain personal data (e.g., financial information or address details).
Please note that these platforms are beyond our control, so we can never be held responsible for their treatment of your personal data. Remember to always read their policies before sharing your personal data.
12.- YOUR RIGHTS AND OPTIONS
VMV Cosmetic Group has established a strict privacy policy and treatment of your Personal Data. Remember that it is very important that you always have control of your personal data. Therefore, we want to remind you of your rights:
(i) Right to information
You have the right to obtain clear, transparent, intelligible and easy to understand information about how we use your personal data and about your rights. You can find all this information in this policy. And remember, if you have any questions, you can contact us easily by sending an email to [email protected].
(ii) Right of access
You have the right to access all personal information we have about you. However, please note that manifestly unfounded, excessive or repetitive requests may not be granted.
To exercise this right, you can contact us by sending an e-mail to [email protected].
(iii) Right of rectification
You have the right to have your personal data corrected when they are inaccurate or no longer valid or to have them completed when they are incomplete.
To exercise this right, all you have to do is contact us by sending an e-mail to [email protected]. Do not forget to indicate who you are.
(iv) Right of deletion/right to be forgotten
You have the right to have your personal data erased or deleted. However, it should be noted that this is not an absolute right, since sometimes it will be necessary for legal and / or legitimate reasons, have to keep them.
To exercise this right, all you have to do is contact us by sending an e-mail to [email protected].
(v) Right to object to direct marketing, including profiling.
You may unsubscribe from our marketing communications and/or the sending of commercial communications at any time.
The easiest way to do this is to click on the 'unsubscribe' link in any email or communication we have sent you. You can also exercise this right by sending an email to [email protected].
(vi) The right to withdraw consent at any time when the data processing is based on your consent.
You may withdraw your consent to the processing of your personal data at any time.
You will be able to see in which cases the processing is based on your consent in the table included in the section 'What data do we collect from you', in the column 'What is the legal basis for processing your Personal Data'.
If you wish to withdraw your consent, you can easily do so by sending an e-mail to the following address [email protected].
(vii) Right to object to processing based on the satisfaction of legitimate interests.
You can object at any time to the processing of your data when the processing is based on the satisfaction of legitimate interests. To inform you about the cases in which the processing is based on legitimate interests, just refer to the table included in the section 'What data do we collect from you', in the column 'What is the lawful basis for processing your Personal Data'.
If you wish to exercise this right, you can easily do so by sending us an e-mail to the following address [email protected].
(viii) You have Right to lodge a complaint with a supervisory authority
You have the right at any time to complain to the Spanish Data Protection Agency about the privacy and data protection practices of the following companies VMV Cosmetic Group.
Do not hesitate to contact us to solve any doubts and/or clarifications you may have. You can do so by sending us an email to the following address [email protected].
(ix) Right to data portability
You have the right to move, copy or transfer data from our database to another database.
You will only be able to exercise this right with respect to data that you have provided, when the processing is based on the performance of a contract or on your consent and the processing is carried out by automated means.
To inform you of the cases in which the processing is based on contract or consent you can consult the table included in the section 'What data do we collect from you', in the column 'What is the legal basis for processing your Personal Data'.
Remember that you can send us an e-mail to the following address [email protected] if you have any questions.
(x) Right to limitation of processing
You have the right at any time to request the limitation of the processing of your data. If you exercise this right, the processing of your data will be subject to limitations, so we may store them, but we can no longer use or process them.
This right can only be exercised in certain circumstances provided for in the General Data Protection Regulation. When:
- The data subject contests the accuracy of the personal data, during the period of time that allows the data controller to verify the accuracy of the personal data
- The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use.
- The controller no longer needs the personal data for the purposes of processing, but the data subject needs them for the formulation, exercise or defense of claims.
- The data subject has objected to the processing pursuant to Article 21(1) while it is being verified whether the legitimate grounds of the controller outweigh those of the data subject
If you wish to exercise this right, you can easily do so by sending us an e-mail to the following address [email protected].
(xi) Right to deactivate Cookies
You have the right to disable Cookies. Internet browser settings are usually set by default to accept Cookies, but they can be easily disabled by changing the browser settings.
Many cookies are used to improve the usability or functionality of websites/applications; therefore, disabling them may prevent you from using certain parts of our websites/applications as indicated in the Cookie Policy.
If you wish to limit or block all cookies set on our websites/applications, you can easily do so through your browser settings. If you want to know how, just go to our Cookie Policy.
13.- CONTACT US
Remember that we will be happy to help you. If you have any questions or concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, you can do so in the way that is most convenient and simple for you:
- By sending us an e-mail to the following address [email protected].
- Or, you can write to us at Plaza Víctor Martínez s/n, P.I. Cantallops, Lliçà de Vall (Barcelona â 08185)
14.- COMPLAINTS CHANNEL VMV COSMETIC GROUP
The Whistleblower Channel is an essential part of VMV Cosmetic Group's compliance system, as one of the processes established to ensure effective enforcement of regulations and Code of Conduct guidelines.
The channel is also a means of helping employees, customers, suppliers and other third parties to report, anonymously and confidentially, any breaches of the Code of Conduct and/or applicable laws that they may observe.
The Compliance Department will process the complaints received diligently and promptly, promoting their verification and promoting the measures for their resolution. All information will be analyzed objectively, impartially and confidentially.
The information shall be made known exclusively to those areas whose collaboration is necessary for the verification actions, avoiding damaging the result of the investigation or the good name of the persons concerned.
Those who report facts or information to the Whistleblower Channel will not be subject to retaliation or suffer any other adverse consequences as a result of such reporting.
The Whistleblower Channel is available 24 hours a day, 365 days a year on the following web site https://vmvcosmeticgroup.com/denuncias/.
You may also submit your complaint by e-mail to the following e-mail address: [email protected].