FREQUENT QUESTIONS
Doubts and questions
FREQUENT QUESTIONS
PRODUCTS
How do I apply the product I ordered?
Want to make a physical store purchase?
Are you looking for your ideal hair care routine?
ACCOUNT
I forgot my password?
How do I create an account?
YOUR ORDER
Did I place my order correctly?
No availability of any product purchased?
PAYMENT METHOD
What payment methods can I use?
How do I apply a promotional code?
DELIVERY
When will I receive my order?
No availability of any product purchased?
What happens if I am not at home during delivery?
Returns
Can I return a package?
How is the refund reimbursement made?